PRIVACY POLICY

Your privacy is important to us. This privacy statement explains the personal data Urysia Limited and all its subsidiaries and affiliates collect, process, and how we use and process this information, when you use the Website, the Mobile Application, our call centres, your attendance at our dealerships, or any other interaction with us.

In this Privacy Policy, “Personal Information" refers to any information which may be used to identify you or is held in association with information that can be used to identify you, including information such as your name and surname, date of birth, contact details (e.g. your home address, postal address, email address or phone number).

This Privacy Policy complies with the provisions of the Data Protection Act, 2019 (“the Act”) and represents our commitment to complying with its obligations under the Act.

Please read this Privacy Policy carefully to understand our views and practices regarding your Personal Information and how we will treat it.

Depending on how you use our services, we process your Personal Information through the www.peugeot.co.ke site (the "Website"), our Mobile Applications, our call centres, your attendance at our dealerships, or any other interaction with us which is lawful, reasonable, and relevant to our business activities, with the ultimate goal of improving our product and service offerings, the Website, the Mobile Application and your experience on the Website, Mobile Application and us in general.

We will always do our best to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

Please note that when you use a third-party website or platform to provide us with your information, that information may also be collected and processed by that third-party. The Privacy Policy of the third-party will then apply to any information the third-party may collect. If our Website contains any links to other websites, we are not accountable for their Privacy Policies and practices as we do not control those websites.

We as the Responsible Party use the information we collect to provide, maintain, and improve the Website, to develop new services, and to protect us, our services and our users. By accepting these terms, we strive to improve our users' experience.

We may receive Personal Information about you or from you in several ways. We collect Information when you:

• access, or use the Website;

• submit a query via the Website;

• create an account on “My Peugeot”;

• use our “Book Service Online” function;

• contact us via our WhatsApp line;

• phone us or exchange or send us correspondence;

• submit Personal Information to us for any other reason, or authorize third parties to do so;

• call us and our dealers may be recorded and monitored for security purposes and to assist with staff training, under our quality control procedures;

• send information within our chat function, post or similar functionality; and

• access the Website or Mobile Application, we collect information through analytical tools.

Information collected by us depends on how you use our services, Website and mobile application. Personal information that may be collected includes, but is not limited to:

• Your name and surname, email address and phone number, home address, or postal address;

• Your IP address, unique device identifier, the nature of the devices which you use (e.g. a computer, a tablet or smart phone), the geographic location from which you access the Website or Mobile Application (i.e. the geographic location of your Access Device), hardware model and settings, operating system type and version, browser language, system activity, crashes; and

• Server logs (i.e. our web servers automatically record and maintain a log of their activities when users), which may include your "site activity information", such as details of how, when and for how long you accessed and used the Website or Mobile Application and other site traffic and use information URLs, which pages you accessed, the number of pages viewed and the order of those pages, the amount of time spent on those pages, the number of clicks, and exit pages.

• By using this Website, you consent to the transfer of personal information.

We may store some information (using "cookies") on your computer when you visit our websites. This enables us to recognise you during subsequent visits. The type of information gathered is non-personal (such as: the Internet Protocol (IP) address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully.    

 We may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all.  This will however cause certain features of the web site not to be accessible.  

Your information is collected for the following reasons:

• to retain and make information available to you on the Website;

• maintain and update our customer, or potential customer, databases;

• diagnose and deal with technical issues and customer support queries and other user queries;

• operate, administer, maintain, secure, and develop the Website and the performance and functionality of the Website;

• detect, prevent, or deal with actual or alleged fraud, security or the abuse, misuse, or unauthorised use of the Website and/or contravention of this Privacy Policy;

• to conduct market research surveys, research and development;

• communicate with you and keep a record of our communications with you and your communications with us;

• inform you about any changes to this Privacy Policy or other changes which are relevant to you;

• to create user profiles and to analyse and compare how you and other users make use of the Website, including (without limitation) habits, click-patterns, preferences, frequency and times of use, trends and demographics;

• to analyse and compare the kinds of Access Devices that you and other users make use of and where you are using them;

• for other purposes relevant to our business activities, provided they are lawful; and

• for marketing research (including participating in surveys), product analysis and development, sales tracking, or to contact you for marketing or promotional purposes. We may contact you through various media including by telephone, post, email, SMS, or multimedia messaging service.

Any disclosure of your information shall be in accordance with applicable law and regulations. We shall assess and review each form/submission for information and may decline to grant such information to the requesting party.  

Your information may be shared under the following circumstances:

• to our agents, advisers, service providers and suppliers which have agreed to be bound by this Privacy Policy;

• to our employees, suppliers, service providers and agents if and to the extent that they need to know that information in order to process it for us and/or to provide services for or to us, such as hosting, development and administration, technical support and other support services relating to the Website. For protection, we will authorise any information processing done by a third-party on our behalf, amongst other things by entering into written agreements with those third parties governing our relationship with them and containing confidentiality and non-disclosure provisions;

• to our affiliates, which includes our holding companies and subsidiaries;

• in order to enforce or apply any contract between you and us;

• in order to protect our rights, property or safety or that of our customers, employees, contractors, suppliers, service providers, agents and any other third-party;

• to mitigate any actual or reasonably perceived risk to us, our customers, employees, contractors, agents or any other third-party;

• to governmental agencies, exchanges and other regulatory or self-regulatory bodies if we are required to do so by law or if we reasonably believe that such action is necessary to:

• comply with the law or with any legal process;

• protect and defend the rights, property or safety of us, or our customers, employees, contractors, suppliers, service providers, agents or any third-party;

• detect, prevent, or deal with actual or alleged fraud, security or technical issues or the abuse, misuse or unauthorised use of the Website and/or contravention of this Privacy Policy;

• protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, we may proactively disclose such information to the appropriate regulatory bodies and/or commercial entities).

When you use social media forums such as Facebook, Twitter, Pinterest, Instagram, LinkedIn, etc., it is important to familiarise yourself with how these forums allow you to share your data and personal information. We recommend that you read and understand the Privacy Policies, Terms of Use and Data Protection Information of such social media forums.

Depending on your privacy settings on social media forums, we may receive personal information or data regarding your social media profiles and online activities.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.  

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, the need to comply with our internal policy and the applicable legal, regulatory, tax, accounting or other requirements.  

Anonymised information that can no longer be associated with you may be held indefinitely.

You may be required to opt in or give any other form of explicit consent before receiving marketing messages from us.  

You may opt out of receiving direct marketing communications from us at any time by requesting us (in the manner set out in the communication or by contacting us at the contact details set out below) to desist from initiating any direct marketing to you

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product, service already taken up, warranty registration, product or service experience or other transactions.

If you have opted out, we may send you confirmation of receipt of your opt-out request, and not send you any further direct marketing communications.

We may, at any time, change this Privacy Policy and will take reasonably practical steps to inform you of the changes. Without limiting the ways we may inform you, we may inform you either by sending you an email or by placing a notification on the Website.

You are encouraged to check the Website regularly for updates to this Policy.

If you do not agree to the changes to this Privacy Policy, you must end your use of the Website.

Subject to legal and contractual exceptions, you have rights under data protection laws in relation to your personal data. These are listed below:

• You may request access to your personal information;

• You may withdraw your consent (opt-out) to our use of your personal information;

• You may request to correct or change your personal information so that it is accurate and up-to-date;

• You may request that we delete your personal information; or

• Lodge a complaint with us, however, if you are not happy with how we handle the process, you may lodge a complaint with the Information Regulator.

If any provision of this Privacy Policy is judged to be illegal, void or unenforceable due to applicable law or by order of a court of a competent jurisdiction the offending provision shall be deemed severable from the remaining terms of this policy and deleted. The unaffected portions of this Policy will continue to be in full force and effect and the remainder of the provisions will not be prejudiced.

If we or you do not enforce any right in terms of this Policy, it will not constitute a waiver of that right.

If you have questions about our how we collect and process information, our Privacy Policy, wish to contact us, or any information we have about you is incorrect, incomplete, misleading or out of date, please notify us using contact details set out below.

Please contact us at:

• 0702 0702 262 674 | 0736 077 419, on Mondays to Fridays (excluding gazetted national public holidays in Kenya) between the hours of 08:00 and 17:00; or
• info@urysia.co.ke

Thank you for your interest in our vehicles. We would like to offer you a full range of services and products suited to your needs. 

If you select to test drive one of our vehicles and if you select to purchase our vehicles, we need to process your application in order to ensure that you can afford the vehicle asset finance.

By booking a test drive you agree to us using your personal information to communicate with you on an on-going basis related to our services and products.

You declare that the information you have provided to us is true and correct in all material respects.

Peugeot Kenya assures you that we treat all information that you provide to us about your personal and financial matters as strictly confidential.

Please take note of this Disclaimer and a Limitation of Liability that expressly records that Stellantis will not be liable, nor will our affiliates, employees, officers or directors be liable, for any loss or damages of whatever kind (including, without limitation, any loss of profits, loss of anticipated savings, or other consequential loss) which you may suffer or incur as a result of, in connection with, or arising from the fact that we acted or did not act so as to comply with our legal obligations.

Where any of the Website Content has been licensed to us or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

© 2023 Urysia Limited. All rights reserved.